Contact us

If you have any queries, or require any additional information, please contact us.

Customer Solutions

1300 462 273 within Australia

+61 1300 462 273 from overseas

Contact us on Twitter

Contact us on Skype1

Fax

1300 369 905 within Australia

+61 1300 369 905 from overseas

Hours of operation

Monday to Friday - 8:30am to 7:00pm

Saturday - 9:00am to 5:00pm

Sunday - Closed

Australian Eastern Standard Time (AEST).

Write to us

GO MasterCard

PO Box 223

Parramatta, NSW, 2124

Lost and stolen cards - 24 hours every day

1300 462 273 within Australia

MasterCard international

+1 636 722 7111 from overseas

Please help us improve our service to you.

We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Click here for information on how to make a complaint.

1. Important information about Skype and your security

For your online safety, you must always use the “Skype™ Us” link on the website at gomastercard.com.au when contacting us via Skype™. You should always connect directly and not through a bookmark or a link. We have only one Skype™ Account, which is go.com.au1.

Please note that the Skype™ service is not encrypted and that the internet is an inherently insecure medium. If you are concerned about your privacy information, you should not use Skype™ to contact us.

We will not initiate contact with you via Skype™. Do not respond to incoming calls via Skype™ purporting to be from us and instead report them to Fraud.Query@latitudefinancial.com.

If you prefer to use the Skype™ Out service, you can contact us at +6198198222 our Skype™ service is limited to voice calls only.