If you have any queries, or require any additional information, please contact us.
1300 369 905 within Australia
+61 1300 369 905 from overseas
Hours of operation
Monday to Friday - 8:30am to 7:00pm
Saturday - 9:00am to 5:00pm
Sunday - Closed
Australian Eastern Standard Time (AEST).
Write to us
PO Box 223
Parramatta, NSW, 2124
Lost and stolen cards - 24 hours every day
1300 462 273 within Australia
+1 636 722 7111 from overseas
Please help us improve our service to you.
We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
Click here for information on how to make a complaint.
1. Important information about Skype™ and your security
For your online safety, you must always use the “Skype™ Us” link on the website at gomastercard.com.au when contacting us via Skype™. You should always connect directly and not through a bookmark or a link. We have only one Skype™ Account, which is go.com.au1.
Please note that the Skype™ service is not encrypted and that the internet is an inherently insecure medium. If you are concerned about your privacy information, you should not use Skype™ to contact us.
We will not initiate contact with you via Skype™. Do not respond to incoming calls via Skype™ purporting to be from us and instead report them to Fraud.Query@latitudefinancial.com.
If you prefer to use the Skype™ Out service, you can contact us at +6198198222 our Skype™ service is limited to voice calls only.